Return Policy
The provision of goods and services by Joouly (Pty) Ltd is subject to availability. In cases of unavailability, Joouly will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
Please contact Joouly online store info@joouly.co.za prior to sending any Products to Joouly for return. This will ensure that your Order is accepted for return without any unnecessary complications.
Returned Products will only be accepted when they are returned unused, in their original packaging and within 7 days of receipt. Joouly will not accept any item for return unless the original delivery slip has been returned with the Product.
Once your return has been received and accepted by Joouly, the purchase price will be reimbursed to you, to the account used for payment of the Order. Please allow up to 7 days for your refund to be processed. There may be a further delay in your receipt of the refund will depend on the period of time it takes your financial institution to finalise the refund.
You must return any Products to Joouly at your own cost. The date of the post mark or on which the logistics firm confirmed receipt is binding for returns.
Damaged Goods
If your goods arrive damaged, missing any parts or accessories, or inoperable, please notify us immediately in order to resolve the issue. We will require the following information to assess where in the delivery process the damage may have occurred.
- Photograph of the outer box;
- Photograph of the inside of the box, including the inner packaging; and
- Photograph of the damaged item.
