The provision of goods and services by Joouly is subject to availability.

Please contact the JOOULY online store info@joouly.co.za prior to sending any products to JOOULY for return. This will ensure that your order is accepted for return without any unnecessary complications.

Returned Products will only be accepted when they are returned unused, in their original packaging, and within 7 days of receipt. JOOULY will not accept any item for return unless the original delivery slip has been returned with the Product.

Once your return has been received and accepted by JOOULY, the purchase price will be reimbursed to you, to the account used for payment of the order. Please allow up to 7 days for your refund to be processed. There may be a further delay in your receipt of the refund will depend on the period of time it takes your financial institution to finalise the refund.

You must return any products to JOOULY at your own cost. The date of the postmark or on which the logistics firm confirmed receipt is binding for returns.

DAMAGED GOODS
If your goods arrive damaged, missing any parts or accessories, or are inoperable, please notify us immediately in order to resolve the issue. We will require the following information to assess where in the delivery process the damage may have occurred.

  • Photograph of the outer box;
  • Photograph of the inside of the box, including the inner packaging; and
  • Photograph of the damaged item.

These are the general terms of the relationship between you (the website visitor) and us (the website owner – JOOULY (Pty) Ltd, trading as “JOOULY”. They cover any use of www.joouly.co.za (the website). You agree to be legally bound by the terms by visiting and using this website. Please do not use the website if you do not agree to the terms.

You may not access, display, use, download, or otherwise copy or distribute content obtained on this website for marketing and other purposes without our consent.

CAPACITY
If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers on the website.

CONCLUSION OF SALES AND AVAILABILITY OF STOCK
1. Users may place orders for products, which JOOULY may accept or reject.
2. JOOULY will indicate the acceptance of your order by delivering the products to you or allowing you to collect them, and only at that point will an agreement of sale between you and JOOULY come into effect. This is regardless of any communication from JOOULY stating that your order or payment has been confirmed. JOOULY will indicate the rejection of your order by canceling it and, as soon as possible thereafter, refunding you for any amount already paid, or replacing your selected products with other products or a voucher, as agreed with you.
3. Prior to delivery or your collection of the products, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the products, you may return the products only in accordance with the Returns Policy.
4. You acknowledge that the stock of all products on offer is limited and that pricing may change at any time without notice to you. JOOULY will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When products are no longer available after you have placed an order, JOOULY will notify you and you will be entitled to a refund of any amount already paid by you for such products.

PRICING
We shall take all reasonable efforts to accurately reflect the description, availability, purchase price, and delivery charges of goods on the Website. However, should there be any errors of
whatsoever nature on the website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save — in the case of any incorrect purchase price — to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.

BEFORE ORDERING, please read the rules & regulations below:
JOOULY is not held liable for any unforeseen delays that may occur if you wish to pre-order an item so please take extra care when placing your order. We will, however, update you after pre-order when your items are available and have been dispatched from JOOULY.

RESPONSIBILITY
We take responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer support, dispute resolution and delivery of goods.

UPDATING OF THESE TERMS
We may change the terms at any time by placing a notice on this website or updating this web page. If you do not agree with the change, you must stop using this website or the changed terms will apply to you.

CHOICE OF LAW
South African law and conditions (such as time and date) govern the terms. Only the South African courts may decide any dispute about the terms.

It is illegal to access the Website from territories or countries where the content or purchase of the products sold on the Website is prohibited.

You may not use this Website in violation of South African export laws and regulations. If you access this website from locations outside of South Africa, you are responsible for compliance with all local laws.

These terms are the entire agreement between us and you with regard to the use of the content and this Website.

Any term that is invalid, illegal, or cannot be enforced must be regarded as deleted. The remaining terms continue as intended.

CONTACT INFORMATION
This website is run by JOOULY (Pty) Ltd based in South Africa with registration number 2021 / 999411 / 07

If you have any questions, queries, or wish to request permission to use any part of this website, please contact us at info@joouly.co.za